Frequently asked questions
| Q1: How do I complete a purchase? Select "Add to Cart" for desired items, navigate to your cart, and click "Checkout" to complete the transaction. Q2: Are my payment details safe? Yes, we use enterprise-grade encryption and constant security monitoring to safeguard your data. Q3: When will I receive my order? Orders are processed within 1-3 business days. You’ll receive a shipping confirmation email once your package ships. Q4: Can I track my order? Yes, you’ll receive a tracking number via email after your order is shipped. Q5: How are shipping fees calculated? Shipping costs are based on your delivery address and are displayed at checkout. Q6: Will all my items be shipped together? For efficiency, items are usually shipped in separate packages. Q7: What’s your return policy? Free returns within 30 days (full refund) or store credit within 180 days. Refunds are processed within 10 business days. Q8: What should I do with free gifts when returning items? If the free gift no longer qualifies for the promotion, it must be returned. Otherwise, its cost will be deducted from your refund. Q9: Can I modify my order after submission? No changes are allowed after submission. Returns are the recommended solution. Q10: How can I get help? Emailcynthia4476666@hotmail.com or check our FAQ page for assistance. |